Refund Policy
We want you to be happy with 100 Ways to Say. Our refund policy is designed to be reasonable, not adversarial.
The short version
- Personal Edition ($9.99): Refundable within 7 days, no questions asked.
- Business Editions ($39.99 each): Refundable within 7 days, no questions asked.
- All-Access Library ($199): Refundable within 7 days, no questions asked.
- Team ($599): Refundable within 14 days.
- Voice Profile ($19.99), Voice Profile Pro ($39.99), Industry Voice Pack ($9.99): Refundable within 7 days.
- Gift codes ($9.99): Refundable within 7 days only if the recipient has not yet redeemed the code.
- Premium Moments ($4.99 each): Refundable within 7 days if you have not used the moment.
- Overage messages ($2.99 / 50 messages): Refundable within 7 days if zero of the additional messages have been used.
- Crisis Mode ($49.99): Refundable if we miss the 4-hour SLA we promised, or if you cancel before the editor has begun work. Once delivered, non-refundable.
- Enterprise: Annual contract, governed by your separate agreement. Material breach by us → pro-rata refund.
How to request a refund
Reply to your receipt email with the word "REFUND". That's it. We process refunds within 3 business days. The refund will appear on your card in 5-10 business days, depending on your bank.
You can also email [email protected] from the address on your account.
Self-service refund (Account tab)
If you're within your refund window, you can also click "Refund this purchase" next to the relevant unlock in your Account tab. The refund is initiated immediately.
What we don't refund
- Purchases outside the windows listed above.
- Used Premium Moments (because we've already delivered the deeper flow).
- Used overage messages.
- Crisis Mode that we successfully delivered within the 4-hour SLA.
- Add-ons that have been actively used (e.g., Voice Profile that you've already trained and used to generate messages — but if you ask within 7 days we generally honor it anyway).
Disputes & chargebacks
Please email us before initiating a chargeback. We almost always refund honest requests. Chargebacks cost both sides money and time; we'd rather just refund you.
Edge cases
If you bought something by mistake, used the wrong card, or were charged twice — email us. We'll fix it.
Contact
Email [email protected]. We respond within 1 business day.